Customer Service Representative

1 week ago

Bethesda, Maryland, United States Zeiders Enterprises Full time
Job Title: Customer Service/Administrative Support

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service/Administrative Support professional to join our team at Zeiders Enterprises, Inc. As a key member of our team, you will provide exceptional customer service, administrative support, and technical assistance to our clients.

Key Responsibilities:

  • Provide general information and referral services to customers, utilizing other staff for more in-depth requests.
  • Enroll and schedule customers in briefs, workshops, and classes, and individual appointments.
  • Provide administrative and clerical services, including finalizing official correspondence, preparing military messages, making travel arrangements, and managing files.
  • Ensure that information and referral services provided are entered and counted in FFSMIS.
  • Provide Counseling and Advocacy Program administrative support functions, including preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, and managing files.

Requirements:

  • High school diploma or GED.
  • Experience working with computers and office automation software.
  • Ability to work both independently and as part of a team.
  • Strong verbal and written communication skills.
  • Knowledge of basic customer service skills and ability to handle multiple tasks and determine priority of tasks.

Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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