Customer Service Representative

1 day ago

Bethesda, Maryland, United States Brivo Systems LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Brivo Systems LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, troubleshooting technical issues, and promoting our products and services.

Responsibilities
  • Act as a customer advocate, collaborating with internal teams to resolve issues promptly
  • Handle incoming cases, escalating when necessary to ensure timely resolutions
  • Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
  • Document customer interactions and solutions in our case management system
  • Keep customers informed about critical updates and system changes
Qualifications
  • 2+ years of call center experience in a technical setting is required
  • Industry experience in physical security and access control is a plus
  • Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
  • Strong service orientation with a passion for delivering exceptional customer experiences
  • Ability to multitask, work independently, and contribute effectively to a team
  • Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
  • Team-oriented with integrity, dependability, and adaptability
  • Empathetic listener with stress management capabilities
  • Excellent written and verbal communication skills with a knack for research
  • Bilingual fluency in English and Spanish is a plus
  • Familiarity with Salesforce or similar CRM platforms is a plus
  • Willingness to work occasional Saturdays and/or holidays is preferred
Benefits

This full-time, non-exempt position's expected total compensation package includes a base pay rate of $20.00 per hour. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivo Systems LLC employees are eligible for benefits & perks based on their work locations.

About Us

Brivo Systems LLC, created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at Brivo Systems LLC is an Equal Opportunity/Affirmative Action Employer. We are committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact

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