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Customer Service Representative

2 months ago

Bethesda, Maryland, United States Brivo Systems LLC Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Brivo Systems LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, troubleshooting technical issues, and promoting our products and services.

Responsibilities

  • Act as a customer advocate, collaborating with internal teams to resolve issues promptly
  • Handle incoming cases, escalating when necessary to ensure timely resolutions
  • Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
  • Document customer interactions and solutions in our case management system
  • Keep customers informed about critical updates and system changes

Requirements

  • 2+ years of call center experience in a technical setting is required
  • Industry experience in physical security and access control is a plus
  • Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
  • Strong service orientation with a passion for delivering exceptional customer experiences
  • Ability to multitask, work independently, and contribute effectively to a team
  • Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
  • Team-oriented with integrity, dependability, and adaptability
  • Empathetic listener with stress management capabilities
  • Excellent written and verbal communication skills with a knack for research
  • Bilingual fluency in English and Spanish is a plus
  • Familiarity with Salesforce or similar CRM platforms is a plus
  • Willingness to work occasional Saturdays and/or holidays is preferred

About Us

Brivo Systems LLC is a global leader in cloud-based access control and smart spaces technology. We are committed to providing an inclusive work environment and welcome applications from diverse candidates. If you require reasonable accommodations during the application or interview process, please contact us.

Compensation

The expected total compensation package for this full-time, non-exempt position includes a base pay rate of $20.00 per hour. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions.