Customer Service Representative

5 days ago


Bethesda, Maryland, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions
  • Drive sales growth by identifying opportunities to upsell and cross-sell products and services
  • Process sales transactions accurately and efficiently, maintaining a high level of accuracy and attention to detail
  • Stay up-to-date on product knowledge, features, and benefits to provide informed recommendations to customers
  • Work collaboratively with colleagues to achieve sales goals and objectives
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in a sales or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales targets
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
What We Offer
  • Competitive hourly rate and opportunities for advancement
  • Comprehensive training program to develop your skills and knowledge
  • Collaborative and dynamic work environment
  • Opportunities for professional growth and development


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