Restaurant Operations Manager

3 hours ago

Pittsburgh, Pennsylvania, United States Dividend Restaurant Group Full time
About the Position

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Dividend Restaurant Group. As a key member of our leadership team, you will be responsible for assisting and supporting the General Manager and Assistant General Manager in leading and directing restaurant operations.

Key Responsibilities
  • Assist in managing daily dining room operations to achieve established goals.
  • Ensure the restaurant is appropriately staffed with well-trained team members and meets standards for appearance, set-up, cleanliness, safety, and ambiance.
  • Ensure proper training of team members, using approved company training materials and certified coaches.
  • Partner with other managers to ensure that each table receives a manager visit and address guest concerns.
  • Supervise and schedule Servers, Bartenders, Bussers, Runners, Hosts, and the Valet station.
  • Coach team members regarding job expectations, procedures, sales goals and methods, and standards for guest relations, knowledge of food and beverage, appearance, professional demeanor, conduct, and teamwork.
  • Communicate job expectations and standards, review job performance, coach and hold team members accountable.
  • Participate in line checks using approved line check sheets ensuring proper hold temperatures, line levels, portion sizes, quality, freshness and flavor profiles meet company standards.
  • Maintain a work environment focused on cooperation and team service, open communication, team member involvement, high standards of service and conduct, employee recognition activities, and high morale/satisfaction for team members.
  • Conduct or participate in daily Powerful Pre-shift meetings and communication of operational updates, information, and issues.
  • Guide team members to build food and beverage sales that meet or exceed guidelines.
  • Monitor and enter data into the POS system, create daily reports, monitor labor costs, follow cash handling procedures, and assist with financial administration.
  • Assist with food and beverage inventories, sales forecasting, ordering and receiving product, purchase orders and invoices, and creating waste/spillage and other product-related reports in accordance with established procedures.
  • Support Platinum Club, gift cards, and promotional programs. Supplement corporate marketing activities with local efforts to enhance business.
  • Partner with other managers to ensure compliance with federal, state, and local regulations related to alcohol, food handling, sanitation, safety, and employment.
  • Uphold procedures to safeguard the physical safety and health of all team members, guests, vendors, valets, and visitors.
  • Assist with Workers Compensation reports, general liability claims, and other reporting as needed.
  • Deliver expected financial results while maintaining brand integrity.
Requirements
  • Two or more years of restaurant management experience, preferably in fine dining.
  • College degree in hospitality, business, or related field preferred.
  • Proven leadership and management skills and accomplishments.
  • Extensive knowledge of menus, food preparation, and presentation techniques typically found in a fine-dining establishment.
  • Knowledge of wine, alcoholic beverages sales and service.
  • Strong interpersonal, written and verbal communication skills.
  • High degree of integrity, professionalism, work ethic, and respect for others.
  • Proven ability to anticipate and avoid problems, make effective decisions under pressure, and effectively solve problems.
  • Experience hiring, training, and developing, evaluating and motivating staff.
  • ServSafe Certification or equivalent. Full understanding of federal, state, and local regulations related to food safety, sanitation, OSHA, and employee safety.
  • Familiar with Microsoft word products, e-mail, and restaurant computer software. Basic math and business reporting skills.
  • Fluent English required. Working knowledge of Spanish preferred.
Working Conditions
  • Able to stand for 6 or more hours at a time.
  • Able to lift and carry up to 50 pounds.
  • Able to work an average of 55 to 60 hours per week (according to business demand)
  • Typically works five days per week, but occasionally works six days per week.
  • Must be available to work days, evenings, weekends, and holidays as needed and required.
  • Available to travel for meetings and related business activities as needed.

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