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Restaurant Operations Manager

2 months ago

Pittsburgh, Pennsylvania, United States Dividend Restaurant Group Full time
Job Description

About the Position

The Restaurant Operations Manager will assist and support the General Manager and Assistant General Manager in leading and directing restaurant operations in accordance with the vision and mission of Dividend Restaurant Group. The ideal candidate will focus on delivering an exceptional dining experience, ensuring operational effectiveness, and upholding standards for dining ambiance, cleanliness, and safety.

Key Responsibilities

  • Assist in managing daily dining room operations to achieve established goals.
  • Ensure the restaurant is appropriately staffed with well-trained team members and meets standards for appearance, set-up, cleanliness, safety, and ambiance.
  • Ensure proper training of team members, using approved company training materials and certified coaches.
  • Ensure that guests consistently receive exceptional food and beverages, coupled with unparalleled hospitality.
  • Partner with other managers to ensure that each table receives a manager visit. Address guest concerns, and constantly strive to improve service and guest satisfaction.
  • Supervise and schedule Servers, Bartenders, Bussers, Runners, Hosts, and the Valet station.
  • Coach team members regarding job expectations, procedures, sales goals and methods, and standards for: guest relations, knowledge of food and beverage, appearance, professional demeanor, conduct, and teamwork.
  • Communicate job expectations and standards, review job performance, coach and hold team members accountable.
  • Participate in line checks using approved line check sheets ensuring proper hold temperatures, line levels, portion sizes, quality, freshness and flavor profiles meet company standards.
  • Maintain a work environment focused on cooperation and team service, open communication, team member involvement, high standards of service and conduct, employee recognition activities, and high morale/satisfaction for team members.
  • Conduct or participate in daily Powerful Pre-shift meetings and communication of operational updates, information, and issues.
  • Guide team members to build food and beverage sales that meet or exceed guidelines.
  • Monitor and enter data into the POS system, create daily reports, monitor labor costs, follow cash handling procedures, and assist with financial administration.
  • Assist with food and beverage inventories, sales forecasting, ordering and receiving product, purchase orders and invoices, and creating waste/spillage and other product-related reports in accordance with established procedures.
  • Support Platinum Club, gift cards, and promotional programs. Supplement corporate marketing activities with local efforts to enhance business.
  • Build positive relationships with business and community leaders, regulatory agencies and neighboring businesses.
  • Partner with other managers to ensure compliance with federal, state, and local regulations related to: alcohol, food handling, sanitation, safety, and employment.
  • Uphold procedures to safeguard the physical safety and health of all team members, guests, vendors, valets, and visitors.
  • Assist with Workers Compensation reports, general liability claims, and other reporting as needed.
  • Deliver expected financial results while maintaining brand integrity.
  • Financial Accountability - Monitor sales, food and labor cost, and related financial data on a regular basis.
  • Assist with restaurant maintenance, repairs, schedule services, and inspections.
  • Investigate and implement cost saving and quality improvement measures to maximize guest satisfaction and restaurant profitability.
  • Complete daily, weekly, and other assigned accounting and administrative responsibilities.
  • Complete opening and closing procedures as assigned.
  • Lead and/or participate on project teams and perform other duties as assigned.
  • Meet company's expected deadlines, timelines and due dates for all administrative tasks.
  • Attend weekly manager meetings providing pertinent information relating to sales, schedules, team member concerns/compliments, staffing.
  • Enhance dining experience via tableside visits and teamwork with dining room staff.
  • Serve as a positive, professional representative of the company at all times, both in the restaurant and within the community.
  • Set an example for customer service and ensure all team members understand Eddie Merlot's objectives for exceptional food quality and hospitality.
  • Create a cohesive team through direct, transparent and frequent communication.
  • Perform all related duties and projects as assigned.

Requirements

  • Two or more years of restaurant management experience, preferably in fine dining.
  • College degree in hospitality, business, or related field preferred.
  • Proven leadership and management skills and accomplishments.
  • Extensive knowledge of menus, food preparation, and presentation techniques typically found in a fine-dining establishment.
  • Knowledge of wine, alcoholic beverages sales and service.
  • Strong interpersonal, written and verbal communication skills.
  • High degree of integrity, professionalism, work ethic, and respect for others.
  • Proven ability to anticipate and avoid problems, make effective decisions under pressure, and effectively solve problems.
  • Experience hiring, training, and developing, evaluating and motivating staff.
  • ServSafe Certification or equivalent. Full understanding of federal, state, and local regulations related to food safety, sanitation, OSHA, and employee safety.
  • Familiar with Microsoft word products, e-mail, and restaurant computer software. Basic math and business reporting skills.
  • Fluent English required. Working knowledge of Spanish preferred.

Working Conditions/Physical Demands

  • Able to stand for 6 or more hours at a time.
  • Able to lift and carry up to 50 pounds.
  • Able to work an average of 55 to 60 hours per week (according to business demand)
  • Typically works five days per week, but occasionally works six days per week.
  • Must be available to work days, evenings, weekends, and holidays as needed and required.
  • Available to travel for meetings and related business activities as needed.