Customer Solutions Specialist

2 weeks ago

Lewisville, Texas, United States Sysco Full time

Company:

US0026 Sysco Oklahoma (Division of USA II)

Zip Code:

73069

Minimum Level of Education:

Bachelor's Degree

Minimum Years of Experience:

3 Years

Employment Type:

Full Time

Travel Percentage:

0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

JOB SUMMARY:

This role is pivotal in assisting the department to meet corporate objectives, focusing on high-quality customer order fulfillment and efficient inventory management. The individual will oversee the execution of corporate category strategies and initiatives within the operational company (OpCo). Responsibilities include supporting the sales team with product updates, responding to inquiries, and facilitating product training sessions. The position also involves driving category initiatives and assortment in alignment with corporate standards.

KEY RESPONSIBILITIES:

  • Implement Category Management and related initiatives within designated categories.
  • Ensure success in assigned categories while supporting core suppliers.
  • Engage with planners, suppliers, brokers, sales teams, and customer service.
  • Promote local assortment strategies to achieve business objectives.
  • Manage relationships with local suppliers and brokers.
  • Provide guidance and support to the sales specialists within the operational company (OpCo).
  • Conduct corporate assortment training as necessary.
  • Facilitate local supplier evaluations and negotiations using best practices.
  • Negotiate supplier-funded pricing adjustments for customers.
  • Oversee local Earned Income programs and manage associated components.
  • Collaborate with supplier Category Captains or Advisors as needed.
  • Assist in the inventory depletion process by identifying items for discontinuation.
  • Drive results in focus categories and support promotional activities.
  • Serve as the primary contact for local sales and assist with various issues.
  • Manage the creation of new items and vendors.
  • Enhance Sysco Brand sales.
  • Maintain category pricing integrity in collaboration with the Revenue Management team.
  • Share market updates and commodity news with the sales organization.

QUALIFICATIONS:

Education:

  • Bachelor's degree or equivalent combination of education and experience.

Experience:

  • Minimum of 3 years of relevant experience.
  • Experience in a retail, wholesale, or distribution setting.

PROFESSIONAL SKILLS:

  • Ability to manage conflicts and resolve issues effectively.
  • Capable of multitasking in a dynamic environment.
  • Proficient in driving positive merchandising changes.
  • Ability to collaborate across all organizational levels.
  • Strong communication skills, both written and verbal.
  • Excellent organizational and planning abilities.
  • Proficient in supplier negotiations and relationship management.
  • Strong Excel skills.

PHYSICAL DEMANDS:

  • The physical demands described are representative of those required to perform the essential functions of this role.

WORKING CONDITIONS:

  • The work environment characteristics described are representative of those encountered while performing essential job functions.
  • Travel may be required up to 5%.

NOTICE:

The above statements are intended to describe the general nature of the work performed in this position. This job description does not imply that the duties and responsibilities listed are the only tasks to be performed. The associate will be required to follow any other instructions and perform any other job-related duties as requested by their supervisor. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

BENEFITS INFORMATION:

For information on Sysco's Benefits, please visit.

OVERVIEW:

Sysco is a global leader in foodservice distribution, operating approximately 333 distribution facilities worldwide and serving over 700,000 customer locations.

We offer opportunities for personal and professional growth, contributing to the success of a dynamic organization.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be authorized to work in the United States. We are an Equal Opportunity and Affirmative Action employer, considering qualified applicants without regard to any protected factors.

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