Scheduling Manager

3 days ago


Naperville, Illinois, United States BrightStar Care JRJG Inc Full time
Job Summary

BrightStar Care JRJG Inc is seeking a highly skilled Scheduling Manager to join our team. As a key member of our operations department, you will be responsible for ensuring that all shifts are filled and schedules are communicated to caregivers, clients, and facilities.

Key Responsibilities
  • Shift Management: Conduct daily activities in the scheduling department to ensure that all shifts have been filled and schedules are communicated to caregivers, clients, and facilities.
  • Field Staff Oversight: Oversee field staff as it relates to customer service and client interaction, motivating and inspiring teamwork at all times.
  • Communication: Maintain communication with field staff and clients, solving problems quickly and effectively.
  • Intake and Referral: Support intake calls for potential clients and maintain service standards, processing new client referral calls and scheduling home visits and assigning RNs.
  • Scheduling and Coordination: Manage and filter incoming calls in a friendly, professional, and knowledgeable manner, prioritizing and re-prioritizing to get the job done and maintain organizational skills at all times.
  • Documentation: Ensure accurate and timely documentation of all scheduling activities.
Requirements
  • Experience: Minimum 1 year of scheduling/staffing experience.
  • Skills: Excellent communication and customer service skills, excellent team work attitude, excellent organizational skills, strong computer skills, ability to work in a fast-paced, high-volume environment, and ability to solve problems efficiently and creatively.
  • Availability: Ability to be on call one weekday after work hours, one weekend a month, and two holidays a year.
Benefits
  • Health Insurance: Health, dental, vision, and life insurance available.
  • Paid Time Off: Paid time off and holidays.
  • 401(k) Plan: 401(k) plan with company match.
  • Weekly Pay: Weekly pay via direct deposit.
  • Continuing Education: Free continuing education opportunities.
  • Supportive Work Environment: Supportive and rewarding work environment.
  • Employee Recognition: Monthly employee recognition program.
  • Employee Referral Bonus: Employee referral bonus program.
  • Company Growth: Growing company with opportunities for development.

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