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Front of House Operations Manager

2 months ago

Naperville, Illinois, United States Tapville Social - Naperville Full time

Job Summary:

Tapville Social - Naperville is seeking a skilled Front of House Manager to oversee the daily operations of our restaurant. As a key member of our team, you will be responsible for ensuring a seamless and exceptional guest experience.

Key Responsibilities:

  • Community Representation: Participate in community events and activities that align with Tapville's Core Values, promoting a positive image of our brand.
  • Operational Excellence: Execute all Tapville Social brand operating standards and Five-Star Service protocols to maintain the highest level of quality and consistency.
  • Guest Satisfaction: Ensure that guests receive an exceptional dining experience, addressing any issues or complaints promptly and efficiently.
  • Leadership and Team Development: Demonstrate leadership behaviors that foster loyalty, satisfaction, and pride among team members, promoting a positive and productive work environment.
  • Scheduling and Inventory Management: Assist management in creating schedules for team members, ensuring adequate restaurant coverage and inventory levels.
  • Restaurant Maintenance: Open and close the restaurant, maintaining high standards of housekeeping and presentation, adhering to established procedures and checklists.
  • Compliance and Risk Management: Comply with all policies, procedures, and regulations, ensuring a safe and compliant work environment.
  • Recruitment and Onboarding: Assist in recruiting and onboarding new team members, providing a smooth transition into the team.

About Tapville Social - Naperville:

Tapville Social is a leading restaurant chain committed to delivering exceptional dining experiences. Our team is dedicated to providing outstanding service, quality food, and a welcoming atmosphere. If you are passionate about delivering exceptional guest experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity.