Scheduling Manager

1 week ago


Naperville, Illinois, United States BrightStar Care JRJG Inc Full time

Job Summary:

BrightStar Care JRJG Inc is seeking a highly skilled Scheduling Manager to join our team. As a Scheduling Manager, you will be responsible for conducting daily activities in the scheduling department, ensuring that all shifts have been filled and schedules are communicated to caregivers, clients, and facilities.

Key Responsibilities:

  • Shift Management: Conduct daily activities in the scheduling department, ensuring that all shifts have been filled and schedules are communicated to caregivers, clients, and facilities.
  • Field Staff Oversight: Oversee field staff as it relates to customer service and client interaction.
  • Team Motivation: Motivate, inspire, and implement teamwork at all times.
  • Communication: Maintain communication with field staff and clients.
  • Problem Solving: Solve problems quickly and effectively.
  • Intake Calls: Support intake calls for potential clients and maintain service standards.
  • Scheduling: Process new client referral calls; schedule home visits and assign RNs.
  • Complex Scheduling: Manage and filter incoming calls in a friendly, professional, and knowledgeable manner.
  • Documentation: Maintain accurate and up-to-date documentation.
  • On-Call Rotation: Participate in a regular paid on-call rotation with other staff members.

Requirements:

  • Experience: Minimum 1 year of scheduling/staffing experience.
  • Communication Skills: Excellent communication and customer service skills.
  • Teamwork: Excellent team work attitude.
  • Organizational Skills: Excellent organizational skills.
  • Computer Skills: Strong computer skills.
  • Problem Solving: Ability to solve problems efficiently and creatively and stay calm during stressful times.
  • Availability: Ability to be on call one weekday after work hours, one weekend a month, and two holidays a year.

Benefits:

  • Health Insurance: Health, dental, vision, and life insurance available.
  • Paid Time Off: Paid time off.
  • 401(k): 401(k) with company match.
  • Weekly Pay: Weekly pay via direct deposit.
  • Continuing Education: Free continuing education opportunities.
  • Supportive Environment: Supportive and rewarding work environment.
  • Employee Recognition: Monthly employee recognition program.
  • Employee Referral Bonus: Employee referral bonus program.
  • Company Growth: Growing company with opportunity for development.
  • Emergency Support: Support available 24/7 in case of an emergency.


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