Store Manager in Training Position

22 hours ago


Naperville, Illinois, United States Insomnia Cookies Full time

Insomnia Cookies' Competitive Benefits Package:

  • Market-competitive hourly compensation
  • Eligibility for end-of-period store bonus
  • Comprehensive benefits package available on the first day of the month after 60 days of employment
  • $25.00 monthly cellphone stipend
  • 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
  • Job stability with a rapidly growing and reputable company
  • Achievable growth and promotion opportunities
  • A dynamic and fun team environment
  • FREE cookies with every shift

Key Responsibilities as a Store Manager in Training:

  • Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager is not present.
  • Supervise, train, and coach 2-5 team members engaged in both cookie sales and customer deliveries.
  • Lead new hourly staff onboarding and initial training.
  • Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager's absence.
  • Support the Store Ops Manager with ordering, inventory control, and scheduling.
  • Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.).
  • Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired Skills and Experience:

  • At least 1 year of experience in a supervisory role within a restaurant or retail store
  • Prior experience conducting in-person interviews of hourly support staff
  • Prior Point of Sale (POS) systems experience
  • Ability to utilize MS Office, Word, and our Applicant Tracking System
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thursday-Sunday)
  • Must be 18 years of age or older and have legal eligibility for employment in the United States


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