Customer Engagement Success Manager and Technical Trainer

6 days ago

New York, New York, United States Kaltura Full time
About Kaltura

Kaltura is a global leader in the video market, empowering any organization to power any video experience. Our mission is to make using video simpler and better people's lives through video.

Job Description

We are seeking a dynamic individual to join our team as a Customer Engagement Success Manager (CESM) and Technical Trainer. As a CESM, you will establish and maintain strong relationships with customers, guiding them towards product adoption and ensuring their long-term success. You will collaborate with customers to understand their needs, identify key performance indicators, and support them in achieving their goals.

As a Technical Trainer, you will develop and deliver engaging training sessions for Kaltura's customers, adapting to their specific needs and knowledge levels. You will demonstrate a deep understanding of Kaltura's products and technical aspects related to customers' implementation and use of the products.

Responsibilities
  • Establish and maintain strong relationships with customers
  • Guide customers towards product adoption and ensure their long-term success
  • Collaborate with customers to understand their needs and identify key performance indicators
  • Develop and deliver engaging training sessions for Kaltura's customers
  • Adapt to customers' specific needs and knowledge levels
Requirements
  • 1-2 years experience in a customer-facing role, such as customer success, account management, or technical training, preferably in a SaaS company
  • Bachelor's degree or equivalent work experience
  • Excellent communication skills, both in writing and speaking, including the ability to explain technical concepts clearly and effectively
  • Strong technical aptitude and ability to quickly grasp complex product functionalities
  • Experience in developing and delivering technical training sessions to diverse audiences
  • Comfortable presenting to large groups and facilitating interactive learning sessions
Perks
  • Hybrid, flexible work environment
  • Zero employee premium health plan, effective from day 1, plus dental and vision benefits
  • FSA and 401K with company match
  • Mobile plan and home internet reimbursement
  • Personal and professional development programs
  • Occasional cross-company long weekends

Kaltura is an Equal Employment Opportunity Employer and an E-Verify participant.

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