Hotel Front Desk Representative

4 days ago


Lima, Ohio, United States Holiday Inn Express and Suites, an IHG Hotel Full time
Front Desk Associate Job Description

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Holiday Inn Express & Suites, an IHG Hotel in Lima, Ohio. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner
  • Process guest arrivals and departures, including check-in and check-out procedures
  • Manage guest room assignments and ensure accurate room inventory
  • Handle guest complaints and resolve issues in a fair and timely manner
  • Process payments and handle cash and credit transactions
  • Maintain a clean and organized front desk area, including the lobby and surrounding areas
Requirements:
  • High school diploma or equivalent required
  • 1 year of hotel experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software systems
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Flexible scheduling and a variety of shifts
  • Discounts on hotel stays and other IHG benefits


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