Fitness Team Associate

22 hours ago


Lima, Ohio, United States Planet Fitness - OH Christie Group Full time
{"Role Summary

The Fitness Team Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities:

* Greet members, prospective members and guests, providing exceptional customer service.
* Handle all front desk related activities including: answering phones in a friendly manner, checking members in, new member sign-ups, and taking prospective members on tours.
* Facilitate needed updates to member's accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Assist in maintaining the neatness and cleanliness of the club.

Requirements:

* Customer service background preferred.
* Basic computer proficiency.
* A passion for fitness and health.
* Upbeat and positive attitude
* Punctuality and reliability is a must.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
* Strong listener with the ability to empathize and problem solve.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language

Benefits:

* Free black card membership
* Access to company Audible account
* Opportunities for advancement
* Ongoing leadership training
* Full-time employee health insurance
* Free staff lunch each month
* Personal Finance class
* 401K with up to 4% match (full-time team members)

Physical Demands:

* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
* Will occasionally encounter toxic chemicals during shift.

Note: Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.



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