Front Desk Representative

1 week ago

Lima Ohio, United States Holiday Inn & Suites Lima Full time
Job Summary

$15/HR

BOTH AM AND PM SHIFTS REQUIRED

WEEKENDS REQUIRED

As a Front Desk Representative at Holiday Inn & Suites Lima, you will be responsible for providing exceptional guest service during their stay and settling their account upon completion. Your primary responsibilities will include:

Key Responsibilities:
  • Registering guests and making reservations
  • Operating the hotel switchboard and handling guest inquiries
  • Providing information on hotel services, facilities, and hours of operation
  • Answering inquiries from guests regarding restaurants, transportation, and entertainment
  • Establishing and maintaining good communication and teamwork with fellow associates and other departments
  • Being aware of all rates, packages, and special promotions
  • Obtaining necessary information when taking room reservations and following rate quoting scenarios
  • Familiarity with all hotel policies and house rules, as well as hospitality terminology
  • Knowledge of and assistance in emergency procedures as required
  • Handling check-ins and check-outs in a friendly, efficient, and courteous manner
  • Fully comprehending and operating all relevant aspects of the Front Desk computer system
  • Ensuring logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
  • Using proper two-way radio etiquette at all times when communicating with other associates
  • Delivering guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
  • Maintaining an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do around the hotel
Requirements:
  • High School diploma or equivalent required; College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
  • Must be able to work with and understand financial information and data and basic arithmetic functions
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations
  • Operational knowledge of Microsoft Office suite
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays
  • Holds an understanding of hotel products and guest services
  • Ability to participate in the creation of an enjoyable work environment

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