Computer Support Analyst

4 weeks ago

Anchorage, Alaska, United States OrthoAlaska LLC Full time
Job Overview

Position: IT Support Technician

OrthoAlaska is on the lookout for a proficient and committed IT Support Technician to enhance our thriving and innovative practice. Our organization values a healthy work-life balance, offers competitive compensation, and provides comprehensive benefits including medical, dental, flexible spending accounts, life insurance, disability coverage, profit sharing, and a 401(k) plan, along with generous paid time off.

The primary responsibility of this role is to assist staff in diagnosing and resolving computer-related issues, provide support for both hardware and software challenges, and conduct training for end-users.

Typical working hours for this position are Monday through Friday, from 8 AM to 5 PM, with adjustments made according to clinic requirements.

Key Qualifications

• Proficient understanding of operating systems, word processing, database management, spreadsheet software, email systems, network environments, and diagnostic tools.

• Familiarity with principles of computer training and customer service methodologies.


• Solid knowledge of computer applications, hardware, and troubleshooting methods.

Core Responsibilities

• Collaborate with the Chief Information Officer and IT Director to configure new computers; install, modify, or reinstall operating systems and applications.

• Facilitate the setup and training of new employees on computer systems, software, and related equipment.

• Provide Level 1 technical support to staff for phones, computers, hardware peripherals, printers, and business software.

• Assist employees in establishing and maintaining access to electronic medical record systems.

• Document and track all computer-related issues, detailing corrective actions taken within the organization’s ticketing system.

Skills and Experience Required

• Comprehensive knowledge of operating systems, word processing, database applications, spreadsheet tools, email systems, network environments, and diagnostic practices.

• Understanding of computer training principles and customer service concepts.


• Expertise in computer software, hardware, and troubleshooting techniques.


• Exceptional communication and interpersonal abilities.

• Professional demeanor, approachable, and capable of putting patients at ease.

• Team-oriented mindset.

• Ability to maintain composure under pressure.

• High school diploma or equivalent required.


• Minimum of two years of experience in IT technical support or related fields, preferably within the healthcare sector.

At OrthoAlaska, our mission is to deliver top-tier orthopedic surgery and musculoskeletal care throughout North America, emphasizing quality and patient-centered service. Our team of physicians and surgeons collaborates with certified orthopedic surgical physician assistants and other staff to provide personalized care for each patient. We are committed to fostering professional growth in a collaborative setting and offering exposure to a comprehensive range of orthopedic services.

OrthoAlaska values excellence in patient care, personal growth through continuous improvement, team development, and community engagement. We invite candidates who share our core values and demonstrate a commitment to excellence in their daily work.

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