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Resort Front Desk Supervisor

2 months ago

Chula Vista, California, United States KEI Outdoors Full time

Job Summary:

The San Diego KOA Resort is seeking a highly skilled and experienced Campground Operations Manager to lead our Front Desk Department. As a key member of our team, you will be responsible for ensuring a seamless guest experience from reservation to departure.

Key Responsibilities:

  • Administrative Tasks:
    • Manage reservations and registration processes to optimize occupancy, yield, and guest satisfaction.
    • Meet with the Assistant General Manager (AGM) individually once per week to discuss departmental performance and goals.
    • Coordinate with other team leaders as necessary to ensure effective communication and collaboration.
    • Disseminate information on project plans, policy changes, and other important updates to individual teams.
    • Assist the AGM with completion of required trainings and HR tasks for the department.
    • Oversee the administration of the storage facility and group coordination.
  • Leadership Responsibilities:
    • Assist with the hiring and training of staff for the Front Desk team.
    • Primary supervision of Front Desk staff, including covering shifts as necessary.
    • Help resolve and coordinate customer service recovery efforts.
    • Communicate directives and assign tasks to staff with professionalism and clarity.
    • Clearly communicate with guests in a professional and courteous manner.

Requirements:

  • Full-time, 40 hours per week, with a schedule that includes one weekend day and availability on holidays.
  • Hourly pay rate of $24 and up, depending on experience.
  • Proficient in Microsoft Office and other internet applications, with 5+ years of experience.
  • Customer service, tourism, and hospitality experience, or leadership experience in a similar field.
  • Ability to lift 50 pounds and sit/stand for long periods of time.
  • Valid driver's license.

Preferred Skills:

  • Bilingual ability.
  • Organized and effective communication skills.

This position will report to the Assistant General Manager of the San Diego KOA Resort and will be a full-time, hourly employee. Successful candidates will be expected to work a least one weekend day, be available on major holidays, and to schedule their hours in accordance with the needs of the property and front desk department.