Assistant Manager

6 days ago


Tulsa, Oklahoma, United States Off Broadway Shoes Full time

About Off Broadway Shoes

Off Broadway Shoes is a leading retailer of footwear and accessories, offering a wide selection of nationally recognized brands and exclusive private labels. Our company is committed to providing an exceptional customer shopping experience, with a focus on quality, style, and value.

Job Summary

The Assistant Manager - Store Operations Lead is a key member of our store management team, responsible for assisting the Store Manager in overseeing all aspects of store operations. This includes ensuring compliance with company policies and procedures, providing leadership and guidance to store staff, and assuming responsibility for store operations in the absence of the Store Manager.

Key Responsibilities

  • Store Operations
    • Assist the Store Manager in managing all day-to-day store operations, including sales, customer service, and inventory control.
    • Ensure compliance with company policies and procedures, including safety and security protocols.
  • Leadership and Development
    • Provide leadership, guidance, and training to store staff, including sales associates and management team members.
    • Develop and implement strategies to improve store performance and customer satisfaction.
  • Customer Service
    • Provide exceptional customer service, ensuring a positive shopping experience for all customers.
    • Address customer complaints and concerns in a timely and professional manner.
  • Inventory Management
    • Assist with inventory control, including receiving, stocking, and maintaining inventory levels.
    • Monitor and report on inventory levels, identifying opportunities for improvement.
  • Loss Prevention
    • Assist with loss prevention efforts, including monitoring store activity and identifying potential security risks.
    • Develop and implement strategies to prevent loss and protect company assets.

Requirements

  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.
    • Minimum 2 years of retail management experience, with a focus on store operations and customer service.
  • Skills and Qualifications
    • Strong leadership and communication skills, with the ability to motivate and develop team members.
    • Excellent customer service skills, with a focus on providing a positive shopping experience.
    • Ability to work in a fast-paced environment, with a focus on meeting sales and customer service goals.
    • Basic math skills and accuracy with handling cash and operating a point-of-sale system.

Off Broadway Shoes is an Equal Opportunity Employer


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