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Front Desk Representative
2 months ago
Join Gulph Creek Hotels as a Front Desk Agent and be part of a dynamic team that delivers exceptional guest experiences.
Job Summary:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and organized front desk area.
Key Responsibilities:- Provide exceptional guest service, responding promptly to guest needs and resolving any issues in a professional and courteous manner.
- Process guest reservations, registration, and departures, ensuring accuracy and efficiency.
- Offer guest assistance and provide information about hotel policies, services, and amenities.
- Maintain accurate guest information in the hotel property management system.
- Handle cash, check, credit card, and ledger accounts, balancing and reconciling transactions as necessary.
- Perform other duties as required, including assisting with PBX/Switchboard, bellman or concierge services, and reservations.
- High School diploma or equivalent, plus relative experience in customer service.
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.
- Frequently required to reach with hands and arms.
- Occasionally required to stoop, kneel, or crouch.
- Occasionally lift and/or move up to 50 pounds.
Gulph Creek Hotels is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
