Front Desk Supervisor Overnight

2 weeks ago


King of Prussia, Pennsylvania, United States Boyd Gaming Full time
Job Summary

As a Front Desk Supervisor Overnight, you will play a key role in ensuring the smooth operation of our hotel's front desk during nighttime hours. You will be responsible for supervising hotel staff, providing exceptional service to guests, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations.
  • Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner.
  • Prepare and maintain accurate records of guest interactions, including complaints and feedback.
  • Collaborate with the Hotel Manager and Front Office Manager to achieve departmental goals and objectives.
  • Ensure compliance with company policies and procedures, as well as regulatory requirements.
Requirements
  • 3+ years of experience in a front desk or supervisory role in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Knowledge of hotel operations, including front desk procedures, guest services, and room management.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
About Boyd Gaming

Boyd Gaming is a leading casino entertainment company in the United States, with a commitment to excellence and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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