Customer Service Representative

3 weeks ago

King of Prussia, Pennsylvania, United States Ace Hardware Full time

Job Summary:

Ace Hardware is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide unmatched customer service through inventive problem-solving and clear communication.
  • Ensure the service department provides exceptional customer service through effective communication with our customers.
  • Learn all services and product offerings to effectively communicate with our customer base.
  • Respond to customer inquiries by email or telephone, providing an unequaled first impression.
  • Answer inbound phone calls regarding billing issues, product problems, service questions, and general customer concerns.
  • Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements.
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.

Requirements:

  • Two years of customer service and/or field service logistics experience.
  • Strong computer skills – MS Office, database management, etc.
  • Hours include rotating 8.5 hour shifts to cover 7am-7pm and a rotating weekend schedule (seasonal).
  • Clear, confident, and effective communicator over the phone (with customers) and in person (with team).
  • Strategic thinker who possesses the ability to anticipate problems and find solutions.
  • Strong organization skills with attention to detail.
  • Good time-management, possessing the ability to balance priorities.
  • Self-starter and able to work successfully without supervision.
  • Competitive, ambitious, and results-oriented, energized by achieving and exceeding goals.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Talk and hear, both in person and by telephone.
  • Use hands repetitively to operate standard office equipment.
  • Must be able to lift up to 15 pounds at times.
  • Close vision, distance vision.

Why Work for Ace Hardware?

Ace Hardware is a company that values its employees and provides a positive work environment. We offer competitive benefits, including incentive/commission/bonus opportunities, 401(k) retirement savings plan with matching company contributions, comprehensive health coverage, and paid time off and holidays.

About Ace Hardware Home Services:

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services, including plumbing, heating, cooling, electrical, handyman, and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your HomeSM and it is our mission to deliver the same level of Helpful service, convenience, and quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer:

Ace Hardware is an equal opportunity employer and is committed to a policy of promoting equal employment opportunities. We recognize the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.

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