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Customer Service Representative

2 months ago

Richardson, Texas, United States Caliber Collision Centers Full time
Job Summary

Caliber Collision Centers has an immediate opening for a Customer Service Representative to perform a variety of duties, including:

  • Greeting and providing exceptional customer service to internal and external customers
  • Monitoring work volume and recommending load level requests when necessary
  • Coordinating with Rental Car/Tow companies to provide one-stop service to customers
  • Maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
Key Responsibilities
  • Provide personable and friendly customer service to internal and external customers
  • Work through competing priorities and adapt easily to a fast-paced environment
  • Navigate multiple software systems, including Microsoft Office Suite
  • Collaborate with colleagues to achieve team goals
Requirements
  • 1+ years of experience in a customer-facing environment
Benefits
  • Immediately eligible for medical, dental, and vision benefits
  • Industry-comparable pay, paid weekly, and eligible for overtime
  • Paid vacation and holidays, beginning day one
  • Career growth opportunities, promoting from within
  • A career for life, with hands-on experience in a production shop
About Caliber Collision Centers

Caliber Collision Centers has grown to over 1700 centers nationwide, offering a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. With a commitment to restoring the rhythm of our customers' lives, our team of over 30,000 teammates is dedicated to getting customers back on the road safely and back to their daily routines.