IT Operations Director

9 hours ago

Troy, Michigan, United States Integra Partners Full time
Job Description

We are seeking a highly skilled IT Operations Director to join our team at Integra Partners. As a key member of our IT team, you will be responsible for managing our infrastructure and systems, ensuring the smooth operation of our business.

The ideal candidate will have a strong background in IT operations, cloud technologies, and leadership. You will be responsible for managing our IT ticketing system, budget, and cloud vendors, as well as leading our Information Technology Services (ITS) and Site Reliability Engineering (SRE) teams.

You will also be responsible for managing, documenting, and enhancing both automated and manual operational processes, including remote workstation management, remote server management, patching, and alerting. Additionally, you will create tools and release automation to ensure painless deployments and minimal intervention.

As a key member of our team, you will partner with developers, testers, and IT operations to enable high-quality software development in an agile environment. You will also support day-to-day activities such as assisting application teams in platform-related build issues, keeping the healthy state of all tools and platforms, and embracing Infrastructure-as-a-code.

We are looking for a strategic thinker with strong leadership skills and a deep understanding of IT operations and cloud technologies. If you are a results-oriented, dynamic, and organized individual with a passion for IT operations, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Manage the IT ticketing system, budget, and cloud vendors
  • Lead the ITS and SRE teams
  • Manage, document, and enhance operational processes
  • Create tools and release automation
  • Partner with developers, testers, and IT operations
  • Support day-to-day activities
  • Embrace Infrastructure-as-a-code

Requirements:

  • Strong background in IT operations and cloud technologies
  • Leadership experience
  • Ability to manage multiple projects and priorities
  • Excellent communication and teamwork skills
  • Experience with cloud infrastructure and management
  • Knowledge of IT service management frameworks

What You Will Learn:

  • About our company's business practices and how to effectively manage our infrastructure
  • About our team and how you can help as a leader in our IT organization

What You Will Achieve:

  • Within 12 months, you will find new ways to automate many infrastructure and deployment tasks
  • You will lead a strong team to effectively support the company, particularly our client-facing team members

Education:

Bachelor's degree in computer information systems, computer science, mathematics, or similar; master's degree preferred

Experience:

  • Solid experience with configuration management, build management, and release management
  • Knowledge of software change management policies and procedures
  • Experience with Continuous Integration systems like Azure DevOps (ADO) or Amazon Web Services required
  • Knowledge of cloud implementation solution design and implementation
  • Experience in managing Windows and Mac systems with periodic patching and vulnerability management updates
  • Knowledge of Voice Over IP (VOIP) solutions and call center software a plus, including call flow and interactive voice response
  • Experience with Virtual Private Network (VPN) support and firewall support a plus
  • Programming experience a plus
  • Working knowledge of Windows/Azure PowerShell a plus
  • High level of integrity in dealing with confidential information

Benefits:

  • Competitive compensation and annual bonus program
  • 401(k) retirement program with company match
  • Company-paid life insurance
  • Company-paid short-term disability coverage (location restrictions may apply)
  • Medical, Vision, and Dental benefits
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Sick Time
  • Paid company holidays and floating holidays
  • Quarterly company-sponsored events
  • Health and wellness programs
  • Career development opportunities

Remote Opportunities:

We are actively seeking new colleagues in Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington.

Our Story:

Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve.

With locations in New York City and Michigan, plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We're looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

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