Express Lane Service Writer

13 hours ago


North Richland Hills, Texas, United States AutoNation Full time
Job Title: Express Lane Service Writer

AutoNation is a leading automotive retailer in the United States, offering innovative products, exceptional services, and comprehensive solutions. As a Service Writer in our Express Lane, you will play a crucial role in ensuring our customers have a great service experience.

Key Responsibilities:
  • Set, confirm, and prepare appointments with customers to ensure a smooth service experience.
  • Meet or exceed targeted sales goals and customer satisfaction index.
  • Greet customers in a friendly manner and determine vehicle needs based on customer information and vehicle inspections.
  • Use a consultative selling process to assist customers in planning for ongoing maintenance.
  • Produce repair orders with full transparency and communicate with technicians and parts associates to ensure timely completion of work.
  • Follow up with customers on the status of their vehicle and ensure satisfaction.
Requirements:
  • High school diploma or equivalent.
  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Prior sales experience preferred but not required.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
Why Choose AutoNation?

We offer a competitive compensation package, 401k matching, and a healthy work-life balance with insurance plans and maternity benefits. You'll also enjoy exclusive discounts on new and pre-owned vehicles, services, and parts through our Associate Purchase Program.



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