Express Lane Service Writer

19 hours ago


North Richland Hills, Texas, United States AutoNation Full time
AutoNation Express Lane Service Writer Job Description

AutoNation is a leading automotive retailer in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower our customers to make informed decisions. With a strong network of dealerships nationwide, we provide a wide range of new and used vehicles, customer financing, parts, and expert maintenance and repair services.

Key Responsibilities:
  • Act as the go-between for Service Technicians and customers, ensuring a seamless service experience.
  • Explain Service Technicians' recommendations to customers in easy-to-understand language, highlighting the benefits of recommended services.
  • Suggest up-sell opportunities to keep customers' vehicles safe and well-maintained.
  • Meet or exceed targeted sales goals and customer satisfaction index.
  • Produce repair orders with full transparency, including cost and time estimates.
  • Communicate frequently with technicians and parts associates to ensure timely completion of work.
  • Follow up with customers on the status of their vehicle, based on their preferred communication method.
  • Follow up with customers to ensure satisfaction and gather feedback.
Requirements:
  • High school diploma or equivalent.
  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Prior sales experience preferred but not required.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • The willingness to follow up with customers.
  • Experience and desire to work with technology.
  • Valid in-state driver's license and an acceptable, safe driving record.
Why Choose AutoNation?
  • We value our associates and strive to create a diverse, equitable, and inclusive environment.
  • We welcome candidates from all backgrounds who are passionate about making a positive impact.
  • We offer competitive compensation, 401k matching, and a range of benefits to support our associates' well-being.
  • We are committed to creating a culture of belonging and fostering innovation, teamwork, and a commitment to making a positive impact in the world.


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