Field Service Representative

10 hours ago


North Richland Hills, Texas, United States Waukesha-Pearce Industries Full time

As a Field Service Writer at Waukesha-Pearce Industries, you will be responsible for providing exceptional customer service by answering phone calls and emails for multiple territories. You will assist customers with service requests, open work orders, and verify customer account and payment methods. Your duties will include following up with customers and technicians to ensure a superior service experience, generating work orders for dispatching technicians, and reviewing/invoicing work orders upon job completion. You will also assist with all other office processes as directed by your supervisor.

Key Responsibilities:

  • Answer customer requests for Field Service repairs and open work orders for dispatching a minimum of 10-15 Field Service technicians
  • Follow-up with customers and technicians to ensure WPI is providing a superior service
  • Take calls for service from internal and external customers
  • Generate Work Orders for dispatching of technicians
  • Review/Invoice Work Orders upon job completion
  • Designated timekeeper for respective branch
  • Assist with all other office processes as directed by supervisor

Requirements:

  • Minimum of 4 year(s) previous experience preferred
  • High School Diploma, G.E.D. or equivalent
  • Prefer bilingual (English/Spanish) speaking and writing skills

Knowledge, Skills, and Abilities:

  • Must have ability to build and maintain good client relationships
  • Display strong written and oral communication skills
  • Detail oriented, good problem-solving skills, strong organizational skills
  • Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines


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