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Customer Experience Manager

2 months ago

Bartlesville, Oklahoma, United States Indigo Books & Music Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our retail team, you will be responsible for ensuring our stores are well-run, well-merchandised, and well-staffed.

Key Responsibilities

  • Support the head of store in achieving sales goals and identifying areas for improvement
  • Coordinate and communicate daily task assignments to Customer Experience Representatives
  • Engage and inspire customers on the floor, making meaningful connections and creating a warm and welcoming environment
  • Curate specific product collections for each customer, leveraging our product to tell stories and add joy to their lives
  • Follow pre-opening, post-opening, and closing procedures to ensure a seamless customer experience

Requirements

  • Passionate and enthusiastic individual with a customer-centric approach
  • Excellent communication and leadership skills, with the ability to inspire and motivate team members
  • Ability to work a minimum of 25 hours per week, with a mix of days, evenings, and weekends
  • Retail leadership experience is an asset

About Indigo Books & Music

We are a leading Canadian retailer of books, gifts, and home decor, dedicated to creating joyful moments for our customers. We are committed to treating all people with dignity and respect, and we believe in integration and equal opportunity. We welcome applications from diverse candidates and are committed to accommodating individual accessibility needs.