Clinical Support Specialist
3 days ago
WellSpace Health is seeking a highly skilled and compassionate Clinical Support Specialist to join our team. As a key member of our Crisis and Access Line, you will play a vital role in providing immediate support to individuals in mental health or substance use crises.
Key Responsibilities- Respond to Access and Crisis Line callers, Crisis Receiving for Behavioral Health (CRBH) patients, and staff, providing risk assessment, behavioral health triage, youth and adult screening, crisis intervention, safety planning, emotional support, and warm referrals.
- Assess individuals for suicide risk, applying evidence-based assessment protocols and practices, and provide adequate and relevant safety/action planning as needed.
- Consult with crisis and access line counselors and CRBH staff to ensure compliance with established protocols and safeguard the well-being of callers.
- Identify and manage high-risk, high-needs callers with appropriate interventions, evaluating and referring to Emergency Services as necessary.
- Maintain accurate and comprehensive documentation, reporting, and charting records in accordance with WSH and/or county regulatory policies and billing standards.
- Collaborate with external agencies, such as emergency services and mental health providers, to build partnerships and coordinate care.
- Provide callers with self-management skills and tools to enhance their participation in their own treatment and recovery.
- Registered in good standing with the Board of Behavioral Sciences as an ACSW, AMFT, APC
- Two years of experience in clinical assessments, treatment planning, and counseling issues, including suicide risk, chemical dependency, co-occurring disorders, and trauma-informed care
- Ability to work flexible shifts, including a mandatory weekend shift
- Experience with brief interventions, including Motivational Interviewing, Dialectical Behavioral Therapy, and Cognitive Behavioral Therapy
- Successful completion of all crisis center and mobile crisis services benefit training and crisis line counselor exam with passing score and/or final evaluation
- Regionally competitive salary
- Above-average health benefits at reduced costs
- Company-paid life insurance and long-term disability insurance
- Additional voluntary retirement plan with company match and no vesting schedule requirement
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
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