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Client Support Specialist

2 months ago

Costa Mesa, California, United States United Tax Defense Full time
Descripción del Trabajo

Especialista en Soporte al Cliente

En United Tax Defense, una firma de resolución fiscal de renombre, buscamos individuos calificados con experiencia previa en atención al cliente. La experiencia en resolución de impuestos es un valor añadido.

El puesto de especialista en soporte al cliente es a tiempo completo y requiere una persona motivada que pueda trabajar de manera rápida y precisa. Este es un entorno dinámico que necesita a alguien capaz de realizar múltiples tareas. Se requiere un enfoque centrado en el cliente, con una mente ágil y capacidad de aprendizaje rápido.

Estamos comprometidos a transformar la gestión de resolución fiscal y ofrecemos oportunidades para posiciones de liderazgo y gestión.

Resumen de Funciones y Responsabilidades:

  • Actuar como el principal punto de contacto entre nuestros clientes y los profesionales fiscales.
  • Comunicarte regularmente con los clientes para proporcionar actualizaciones sobre sus casos y asegurar una relación positiva y saludable.
  • Examinar las cuentas de los clientes para recopilar documentos necesarios para la revisión de los profesionales fiscales.
  • Manejar escalaciones de manera efectiva por teléfono.
  • Gestionar un amplio flujo de trabajo y priorizar casos según la complejidad y cantidad, prestando atención a los detalles.

Beneficios y Ventajas:

Pago semanal y capacitación remunerada.
Oportunidades de avance profesional / Posiciones de gestión y liderazgo disponibles.
Oficina en un edificio de gran altura.
Un ambiente divertido y enérgico, complementado con música.
Escritorios eléctricos de pie.

Beneficios:

Plan 401(k)
Seguro dental
Seguro de salud
Seguro de vida
Días de descanso pagados
Programa de referidos
Plan de jubilación
Seguro de visión

Compensación: $23-28 por hora