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Customer Support Representative

4 weeks ago

Seattle, Washington, United States ABC Legal Services Full time
About ABC Legal Services

ABC Legal Services is a national leader in filing service of legal documents, with a team of 350 professionals across the country. We're proud to be a growing company, and we're looking for talented new team members to support our growth and solve exciting challenges.

Job Overview

The International Specialist plays a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling many priorities at once.

Key Responsibilities:
  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Process Incoming Mail, Data Entry and Preparing Service Returns
  • Perform other job-related duties as assigned
Qualifications:
  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Minimum of 1 year order/data entry experience
  • Must have knowledge of use and operation of standard office equipment including scanners, copiers and printers
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We offer a competitive benefits package, including health, dental, vision insurance, 401(k) with company matching, paid time off, disability insurance, employee assistance program, and referral program.

Starting pay is $20.07 per hour, and the schedule is full-time, Monday through Friday.