Store Operations Manager

2 weeks ago

Montgomery, Alabama, United States Carter's Full time

Employee Type:
Regular
Company Overview:
Carter's, Inc. stands as the foremost branded marketer in North America, specializing in apparel exclusively designed for infants and young children. The organization proudly owns the renowned Carter's and OshKosh B'gosh brands, which are widely recognized in the marketplace. These brands are available in leading department stores, national chains, and specialty retailers both domestically and internationally.

In addition, products are sold through over 1,000 company-operated locations across the United States, Canada, and Mexico, as well as online.

The Company's Child of Mine brand is featured at Walmart, while its Just One You brand is available at Target, and its Simple Joys brand can be found on Amazon.

Carter's also encompasses Skip Hop, a global lifestyle brand catering to families with young children. The headquarters of Carter's is located in Atlanta, Georgia.

For more information, visit the official website.

Position Purpose:
The primary objective of the Sales Manager is to embody the mission, vision, and values of Carter's, thereby fostering a high-performing team that consistently achieves outstanding results.

The Sales Manager collaborates with the store management team to oversee the overall productivity of the store.

Key Responsibilities:
People Management:
- Communicates professionally and effectively with team members, management, and associates.
- Regularly addresses employee concerns with the Store Manager for prompt resolution.
- Assists in the recruitment process, ensuring timely filling of open positions.
- Provides ongoing feedback to the store team to enhance performance.
- Recognizes and rewards exceptional contributions to boost employee engagement.
- Accepts feedback positively and takes appropriate actions based on it.
- Works with the Store Manager to address performance issues among associates.
Performance Oversight:
- Maintains the company standard of a neat, clean, and organized store environment.
- Demonstrates exceptional customer service behaviors and upholds high standards throughout the store.
- Leads and executes an assigned Division of Responsibility (DOR) through careful planning and follow-through.
- Takes on Leader on Duty responsibilities, driving results and addressing customer concerns promptly.
- Assists store management in adjusting schedules based on business needs to maximize sales and productivity.
- Regularly communicates with the Store Manager to discuss strengths, opportunities, and business trends.
- Utilizes customer feedback to identify areas for improvement and implement necessary actions.
Process Management:
- Supports the planning and execution of store processes and merchandise placement efficiently while adhering to brand guidelines.
- Aids the store team in Asset Protection through consistent customer service, education, and operational controls.
- Executes company directives within established timelines, including visual merchandising, signage, markdowns, and sales promotions.
- Builds customer loyalty through company-sponsored programs.
- Ensures compliance with all company policies and procedures as per standards.

Qualifications:
- High school diploma or GED is the minimum requirement; an Associate's degree is preferred or equivalent combination of education and experience.
- At least 1 year of experience in retail store management.
- Proven customer engagement skills.
- Strong listening, written, and oral communication abilities.
- Capacity to manage multiple tasks simultaneously.
- Basic computer proficiency.
- Must be at least 18 years old.
Physical Demands:
- Ability to lift 40 pounds regularly.
- Capability to stand for extended periods; climb ladders as needed.
- Frequent walking and standing; regular bending, stooping, reaching, pushing, and pulling.
Availability Requirements:
- Regular work frequency is necessary to maintain active employment status.
- Changes in availability must be approved by the Store Manager and will be assessed based on business needs.
- Scheduled shifts typically range from 3-8 hours in length.


Note:
This job description is not exhaustive. Duties may be modified or reassigned at management's discretion, and employees may be required to perform tasks not explicitly listed in this description.

Carter's is dedicated to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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