Transit Operations Manager
1 day ago
We are seeking a highly skilled and experienced Transit Service Manager to join our team at Bi-State Development. As a key member of our operations team, you will be responsible for overseeing the daily operations of our bus service, ensuring the highest level of customer satisfaction, and driving business growth.
Key Responsibilities- Manage and coordinate the daily operations of our bus service, including scheduling, route planning, and resource allocation.
- Develop and implement strategies to improve customer satisfaction, increase ridership, and enhance the overall passenger experience.
- Collaborate with our maintenance team to ensure that our fleet is well-maintained and meets the highest safety standards.
- Work closely with our customer service team to resolve customer complaints and concerns in a timely and professional manner.
- Develop and manage budgets, forecasts, and performance metrics to drive business growth and improve operational efficiency.
- Provide technical guidance and support to our bus operators, ensuring that they have the necessary tools and resources to perform their jobs effectively.
- Conduct regular ride checks to ensure that our bus operators are adhering to safety and operational standards.
- Develop and implement training programs to enhance the skills and knowledge of our bus operators.
- Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure that our operations are compliant and efficient.
- Bachelor's degree in Business, Transportation, or a related field.
- Minimum 5 years of experience in transit operations, customer service, or a related field.
- Strong knowledge of transit operations, customer service principles, and industry regulations.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Valid driver's license and CDL permit with Passenger and Air Brakes.
- Ability to pass a DOT physical and drug screen.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application today.
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