Peak Teller: Junction Road

4 weeks ago


Madison, Wisconsin, United States UW Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Peak-Time Teller to join our team at the Junction Road branch of UW Credit Union. As a Peak-Time Teller, you will play a vital role in providing exceptional member service and achieving balanced scorecard results in alignment with our Members for Life Sales & Service Philosophy.

Key Responsibilities
  • Provide front-facing member service at the Junction Road branch location
  • Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
  • Maintain a high degree of knowledge in all UW Credit Union products and services
  • Ensure all members' requests are processed accurately and efficiently
  • Adhere to UW Credit Union's Cash Management policies and procedures
  • Research all teller transactions when potential errors are identified, and communicate with affected members
  • Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
  • Consistently seek out opportunities to exceed member expectations
Requirements
  • High School Diploma or equivalent
  • 1 year of customer service experience
  • Demonstrates ability to work with customers of all ages and backgrounds
  • Excellent interpersonal and professional skills
  • Team player that can confidently jump in where and when needed
  • Ability to work in an autonomous environment
Why Work for UW Credit Union?

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We offer a range of benefits, including paid time-off, paid caregiver leave, paid new child leave, paid volunteer time, paid holidays, personal development opportunities, and more.



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