Peak Teller: Financial Services Representative

4 weeks ago


Madison, Wisconsin, United States U W CREDIT UNION- FITCHBURG Full time
Job Summary: We are seeking a Peak-Time Teller to join our Fitchburg branch team. As a Peak-Time Teller, you will play a vital role in providing exceptional member service and achieving balanced scorecard results in alignment with our Members for Life Sales & Service Philosophy.

Key Responsibilities:
• Provide front-facing member service at the Fitchburg branch location
• Maintain a high degree of knowledge in all UW Credit Union products and services
• Ensure all member requests are processed accurately and efficiently
• Adhere to UW Credit Union's Cash Management policies and procedures
• Research all teller transactions when potential errors are identified, and communicate with affected members

What We Offer:
• Paid time-off (pro-rated based on hours worked)
• 2 weeks paid Caregiver Leave (pro-rated based on hours worked)
• 2.5 weeks paid New Child Leave (pro-rated based on hours worked)
• 8 hours paid volunteer time annually
• Paid holidays (if normal work schedule falls on a recognized holiday)
• Personal development and peer connections through Employee Community Groups
• 401k option with company match of up to 5%, plus approximately 4% discretionary match
• Annual variable bonus reward
• Employee Assistance Program

Requirements:
• High School Diploma or equivalent
• 1 year of customer service experience
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment
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