Financial Specialist: Madison Area Branches
2 months ago
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UW Credit Union is growing and hiring a group of Financial Specialists to provide remarkable service and support our members as our team expands and develops Join our team as a Financial Specialist and be part of a rewarding journey at UW Credit Union
Why This Job Is Right for You
You will find that onboarding and training is a top priority for UW Credit Union. The first 12-weeks of employment for our Financial Specialists are devoted to you and your learning/training.
Your role, as a Financial Specialist, involves understanding members' needs, offering financial education, consultative sales - making tailored recommendations to help them achieve their financial goals and dreams.
As a Financial Specialist, you'll experience the meaningful impact of your assistance, guiding members through pivotal financial moments such as opening their first account, securing loans, and planning for retirement. At UW Credit Union, our focus is on providing personalized solutions that truly benefit each member and making a positive difference in members' lives
Do you have experience with consultative sales and/or recommending products and services to customers? Are you self-motived, curious, empathetic, and solutions-oriented? If yes, then this is the job for you
UW Credit Union currently has 11 branches in the Madison area that hire and staff Financial Specialist. Those branches are Capitol Square, University Avenue, Fish Hatchery, Pier 37 (Monona), Eastside, Northport, Middleton Hills, Fitchburg, Junction Road, Verona, & Sun Prairie.
This Financial Specialist training group has an anticipated start date of January 6th.
Why work for UW Credit Union?
Join one of Wisconsin’s premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:
21.5+ days annual paid time off
2 weeks paid caregiver leave
2.5 weeks paid new child parental leave
2 days paid volunteer time
11 paid holidays (includes your birthday)
401k company match of up to 5%, plus approximately 4% discretionary match
Variable bonus reward
Competitive Medical, Dental and Vision plans, including domestic partner eligibility
Discounted Bublr membership
Free bus pass
Employee Assistance Program
Salary: $24.50 / hour - $28.00 / hour
And more
Responsibilities:
A Day in the life of a Financial Specialist
Every day will be different but below is a snapshot of what you will do:
Start the day at your assigned branch location and meet with you team for a morning huddle to discuss updates and goals for the day
Greet members as they come into the branch and be a resource to our members
Meet with members to learn about their financial goals and educate them on financial products and services
Open up accounts, complete loan applications, answer member questions, and handle transactions
Understand all credit union products and services through training and self-guided learning tools
Call members to check-in and follow-up on new account activity
Partner with team members to meet the goals for product sales and referrals
Be a leader at the branch and serve as a mentor and positive role model for Tellers and Financial Specialists
Handle escalations to effectively address critical member needs and concerns
Qualifications:
What You’ll Need to Succeed
These skills and experiences are essential to your success:
3+ years of customer service and/or consultative sales experience
Demonstrated analytical, accuracy and problem-solving skills
Ability to learn a wide range of knowledge and continue to learn and develop your skill-set in a robust feedback environment
Strong verbal and written interpersonal communication skills
Ability to develop and maintain positive relationships and provide top-notch service
Demonstrated experience being flexible, adaptable, coachable, and collaborative in an autonomous and constantly changing work environment
Natural skill-set to lead and influence others
Proficiency with personal computer and office software
These attributes and knowledge are desired but not required:
1-2 years of experience working in a financial institution or in a retail leadership role
Knowledge of new accounts, savings instruments, and consumer lending
Consultative sales experience
This training class is anticipated to start on January 6th:
Virtual, classroom and branch training for the first 12-weeks of employment
On the job training at a greater Madison area branch location that will be determined by your start date
3 hours a week dedicated to studying to pass the Credit Life Credit Disability (CLCD) Exam
Continuous learning and development opportunities including but not limited to transparent dialogs, resources, tools, and technical learning modules
UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.
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