Healthcare Administrator

19 hours ago

Ann Arbor, Michigan, United States University of Michigan Full time
Job Summary

The University of Michigan is seeking an experienced Administrative Manager to join its team in the Adult Emergency Services department. As a key member of the Emergency Department Leadership Team, this role will be responsible for leading and managing the ED Clerical team to ensure comprehensive clerical and volunteer services for Adult Emergency Services and the Emergency Critical Care Center.

Key Responsibilities
  • Plan, review, and supervise the administrative and operational activities of ED staff in the Patient Services classification, including Patient Services Associates, Intermediate, and Senior.
  • Interview and select candidates for ED Patient Services positions.
  • Coach and mentor ED Patient Services team members regarding opportunities for performance and professional growth to enhance employee engagement and job satisfaction.
  • Develop, execute, and revise individual performance plans and professional advancement strategies for ED Patient Services team members.
  • Conduct probationary, periodic, and annual performance evaluations for ED Patient Services team members according to University of Michigan standards and schedule.
  • Propose and implement salary adjustments and reclassification for ED Patient Services team members.
  • Develop and implement a staffing plan for Patient Services team members consistent with department operations, budgetary guidelines, and University of Michigan Standard Practice Guide.
  • Oversee payroll processing for ED Patient Services team members.
  • Track and trend personnel expense, including use of overtime, unscheduled PTO, etc.
  • Develop and/or contribute to metrics that measure team productivity and proper allocation of resources.
  • Investigate and recommend technology and process improvements to increase staff efficiency.
  • Ensure appropriate training, education, and timely feedback is provided to continue development of a competent, skilled workforce with strong team values and excellent communication skills.
  • Promote Patient Service team involvement in department quality improvement initiatives.
  • Assure compliance with service excellence, diversity, and safety programs.
  • Monitor financial status of clerical budget allocations and initiate corrective action when required.
  • Prepare budget projections and plans, including staffing requirements for ED Director of Operations approval.
  • Resolve operating problems and employee complaints and grievances related to Patient Services team members.
  • Respond to inquiries and complaints from the public, patients, and staff related to Patient Services team members.
  • Partner with MM Volunteer Services to schedule, select, and orient volunteers to ensure consistent, appropriately trained volunteer coverage.
Requirements
  • Master's degree in Business or Health Care Administration, current or completed within 2 years.
  • Two (2) years' progressive management experience with responsibility for hiring, scheduling, payroll, performance evaluation, and monitoring for 30+ staff.
  • Experience and success working in a fast-paced, service-oriented environment with an ability to manage multiple projects simultaneously.
  • Experience in conflict resolution, coaching, and mentoring to promote professional working relationships.
  • Experience managing a team composed of direct and indirect reporting relationships.
  • Proficient with Excel, Microsoft Word, PowerPoint, and Visio.
  • Basic budgeting and financial analysis skills.
Preferred Qualifications
  • Two (2) years' management experience in a healthcare setting, preferably emergency department.
  • Experience with change management and lean process redesign.
  • Ability to engage team members and establish trust and cooperation from the team.
  • Proven flexibility to meet department and organizational needs of a 24/7 operation.
  • Demonstrated ability to communicate and collaborate in a manner that fosters team building with all levels of staff and management, both internal and external to the department.
  • Detail-oriented, good organizational skills, analytical, strong problem-solving/investigative skills, and ability to be self-directed.
  • Demonstrated commitment to patient and family-centered care.
  • Demonstrated commitment to diversity, equity, and inclusion.
  • Ability to work flexible hours to meet goals and deadlines.
  • Working knowledge of University policies, rules, and regulations.
  • Experience with Epic electronic healthcare record system.
  • Superior written and verbal communication skills.
What We Offer
  • Excellent medical, dental, and vision coverage effective on your very first day.
  • 2:1 match on retirement savings.
How to Apply

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

  • Healthcare Administrator

    5 days ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Job SummaryThis role provides a level of management/supervision between Patient Relations Specialists and the Chief Risk Officer, Patient Relations & Clinical Risk to handle patient grievances/complaints. The successful candidate will coordinate operational objectives and assignments, delegate tasks to subordinates, and make independent judgments to search...

  • Administrative Manager Associate Healthcare

    6 days ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Job Title: Admin Manager Assoc HealthcareMichigan Medicine is seeking an experienced Administrative Manager Associate to join our team. As a key member of our administrative leadership team, you will be responsible for providing administrative leadership and operations management to the Briarwood Medical Group.Key Responsibilities:Provide administrative...

  • Bilingual Medical Coordinator

    4 weeks ago

    Ann Arbor, Michigan, United States Favorite Healthcare Staffing, Inc Full time

    Job Title: Bilingual Medical CoordinatorJob Type: Permanent / Direct HireSetting: Shelter / YouthLocation: MichiganSchedule: Full-time, multiple shifts availablePay: $20.19/hrAbout the Role:We are seeking a highly skilled and bilingual Medical Coordinator to join our team at Favorite Healthcare Staffing, Inc. As a Medical Coordinator, you will be responsible...

  • Administrative Officer

    1 day ago

    Ann Arbor, Michigan, United States Veterans Affairs, Veterans Health Administration Full time

    Job SummaryWe are seeking an experienced Administrative Officer to join our team at the Veterans Affairs, Veterans Health Administration. This is a critical role that requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesManage and coordinate administrative tasks...

  • Administrative Coordinator

    3 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Assistant II to join our team at Trinity Health. This is a part-time position that requires the selected individual to report to work on-site for each scheduled shift.Job PurposeThe Administrative Assistant II will perform advanced secretarial and administrative duties, requiring broad...

  • Healthcare Recruitment Manager

    4 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Physician Recruitment Specialist to join our team at Trinity Health. As a key member of our recruitment team, you will be responsible for identifying, attracting, and recruiting top talent in the medical field to support our organization's growth and success.Key ResponsibilitiesRecruitment and...

  • Healthcare Operations Manager

    6 days ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Job SummaryWe are seeking an experienced and skilled Administrative Manager Associate to join our team at the University of Michigan. This role will provide administrative leadership and operations management to the Children and Women?s Pediatric Bone Marrow Transplant and Hematology and Oncology Clinic, a moderately sized, complex outpatient clinic.Key...

  • Patient Administrative Coordinator

    3 weeks ago

    Ann Arbor, Michigan, United States Team Rehabilitation Services, LLC Full time

    {"title": "Patient Administrative Coordinator", "content": "Job SummaryWe are seeking a highly organized and detail-oriented Patient Administrative Coordinator to join our team at Team Rehabilitation Services, LLC. As a key member of our clinic staff, you will be responsible for providing exceptional patient care and administrative support to our patients...

  • Intermediate Systems Administrator

    1 month ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Overview The University of Michigan's College of Literature, Science, and the Arts is seeking a dedicated Systems Administrator to support the advancement of educational and research initiatives. This role involves collaborating with the Infrastructure team to effectively manage Windows Servers and Services, ensuring both proactive and reactive support....

  • Healthcare Registration Specialist

    4 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Corporation Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Trinity Health Corporation. As a Patient Access Specialist, you will be responsible for the complete and accurate collection of patient demographic and financial information for the purpose of establishing the patient and service specific record for claims processing and...

  • Intermediate Systems Administrator

    1 month ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Overview The University of Michigan's College of Literature, Science, and the Arts is seeking a Systems Administrator to enhance a diverse team committed to advancing educational and research initiatives. This role involves collaborating with the Infrastructure team to manage Windows Servers and Services both proactively and reactively. Responsibilities...

  • Intermediate Systems Administrator

    4 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Overview The University of Michigan's College of Literature, Science, and the Arts is seeking a dedicated Systems Administrator to enhance our diverse team of professionals committed to advancing educational and research initiatives. In this role, you will collaborate with the Infrastructure team to effectively manage Windows Servers and Services, both...

  • Nurse Administrator

    1 day ago

    Ann Arbor, Michigan, United States Trinity Health Corporation Full time

    Job Title: Registered Nurse RNWe are seeking a highly skilled Registered Nurse RN to join our team as a Nurse Administrator. This is a part-time, non-benefited position, scheduled 12-hours per week. Twelve-hour day shift.Job Summary:The successful candidate will be responsible for coordinating and organizing personnel and other resources to meet the patient...

  • Healthcare Support Specialist

    4 weeks ago

    Ann Arbor, Michigan, United States Ganger Dermatology Full time

    Are you enthusiastic about healthcare and dermatology?Become a vital part of our dermatology practice as a Medical Assistant (MA) and enhance your career or bring your skills to a new level. In this role, you will be instrumental in supporting healthcare providers, managing patient flow, documenting medical histories, performing clinical tasks, and educating...

  • Healthcare Support Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Full time

    Our MissionAt the University of Michigan, we are committed to delivering exceptional patient care, advancing medical knowledge, and fostering a culture of excellence. As a Patient Care Tech, you will play a vital role in our mission to improve the health of patients, populations, and communities.Why Work with Us?The University of Michigan is a world-renowned...

  • Security Assistant

    4 weeks ago

    Ann Arbor, Michigan, United States VETERANS HEALTH ADMINISTRATION Full time

    Job SummaryThis position serves as the Security Assistant for the Veterans Health Administration, a leading healthcare organization dedicated to providing exceptional care to our nation's veterans. As a key member of our team, you will play a critical role in ensuring the safety and security of our facilities and patients.Key ResponsibilitiesPhysical...

  • Senior Systems Administrator

    4 weeks ago

    Ann Arbor, Michigan, United States NovoDynamics, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Systems Administrator to join our team at NovoDynamics, Inc. as a key member of our IT department. As a Senior Systems Administrator, you will play a critical role in supporting the development and deployment of our innovative AI technologies in the healthcare industry.Key ResponsibilitiesTechnical...

  • Patient Service Representative

    3 weeks ago

    Ann Arbor, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Trinity Health. As a key member of our healthcare operations team, you will play a critical role in ensuring the smooth and efficient delivery of patient care services.Key ResponsibilitiesProvide exceptional customer service to patients,...

  • Patient Administrative Coordinator

    3 weeks ago

    Ann Arbor, Michigan, United States Team Rehabilitation Services, LLC Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Administrative Coordinator to join our team at Team Rehabilitation Services, LLC. As a key member of our clinic staff, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesFront Desk...

  • Outpatient Licensed Therapist

    2 weeks ago

    Ann Arbor, Michigan, United States LifeStance Health Full time

    About LifeStance HealthWe are a national provider of mental healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents, and adults suffering from a variety of mental health issues.Our TeamOur team is dedicated to providing high-quality care and support, and we're committed to creating a positive and...