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Retail Operations Coordinator

4 weeks ago

Bellingham, Washington, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and organized Retail Operations Coordinator to join our team at TJ Maxx. As a key member of our front-end team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.

Key Responsibilities:

  • Lead by example, engaging and interacting with all customers to create a positive internal and external customer experience
  • Promote a culture of honesty and integrity, maintaining confidentiality and upholding company values
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed
  • Communicate accurately and effectively with management and Associates, providing progress updates and recognition
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs, supporting and participating in store shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment

Requirements:

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Salary Range: $18.28 to $27.20 per hour

Equal Employment Opportunity: TJ Maxx is an equal opportunity employer and welcomes applications from diverse candidates.