Sales Associate
4 weeks ago
The Sales Associate is a key member of the Forever 21 team, responsible for delivering exceptional customer experiences and driving sales growth. As a Sales Associate, you will be the face of the brand, showcasing our latest fashion trends and providing personalized service to our customers.
Responsibilities
• Consistently create a welcoming environment for customers, ensuring a positive and engaging experience.
• Respond promptly to customer inquiries and needs, providing solutions and recommendations to meet their expectations.
• Proactively seek opportunities to deliver a great customer experience, exceeding customer satisfaction and loyalty.
• Assist in the location, availability, and selection of merchandise, ensuring customers find what they need.
• Utilize basic selling techniques to engage with customers, introducing current sales, promotions, and brand initiatives to drive sales growth.
• Follow the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking) to ensure exceptional customer service.
• Complete sales transactions and maintain proper accountability at registers, processing merchandise returns and exchanges courteously and under company guidelines.
• Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations, ensuring a cohesive and engaging store environment.
• Assist in daily store recovery, before, during, or after store opening hours, maintaining a clean and organized store environment.
• Adhere to company policies, procedures, and loss prevention practices, ensuring a safe and secure work environment.
• Share feedback and ideas with management to improve store processes and operations.
Requirements
• Must be at least 16 years of age.
• Minimum of one year of retail sales experience and previous cash handling experience is preferred.
• Must be energetic and charismatic, with strong communication, organizational, and time management skills.
• Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
• Must be able to complete sales transactions in the POS register system.
• Must be available to work a flexible schedule to meet the needs of the business, including evenings, weekends, and holidays.
• Must be able to spend up to 100% of working time standing and walking, and lift and carry up to 50 lbs.
Benefits
As a valued member of our retail workforce, you will unlock key benefits to grow your career with Forever 21. Some of these highlights include:
• Competitive staff discounts across all Sparc brands (30-60% off)
• Career advancement opportunities within retail and our corporate offices
• A flexible schedule
• Forever 21 Ignite: Education Benefit in partnership with to obtain an Associate's Degree with an exclusive College Scholarship from Forever 21
• Unlock more great benefits as you transition into full-time opportunities with us
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