Branch Operations Manager Bellingham

4 weeks ago


Bellingham, Washington, United States Quality Talent Group Full time
About the Job

We are seeking a highly skilled Branch Operations Associate Manager to join our National Branch Network as part of the Consumer, Small & Business Banking division at Quality Talent Group.

Key Responsibilities
  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience.
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools.
  • Manage the schedule and the daily operations of the teller line.
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
  • Manage allocation of people and financial resources for branch operations.
Requirements
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment.
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
  • Cash handling experience.
  • Ability to work a schedule that may include most Saturdays.
What We Offer
  • Disability benefits.
  • Tuition reimbursement.
  • Scholarships for dependent children.
  • Adoption reimbursement.
We Value Diversity

We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.



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