Guest Services Representative

2 months ago


Alpharetta, United States Comfort Inn Alpharetta Full time

Comfort Inn Alpharetta is seeking a dedicated and customer-focused Guest Services Associate to join our team.

We are committed to providing exceptional guest experiences, and our friendly and reliable staff plays a vital role in achieving this goal. As a Guest Services Associate, you will be the first point of contact for our guests, ensuring their needs are met with professionalism and warmth.

Responsibilities:
  • Provide exceptional customer service to all guests, from check-in to check-out.
  • Handle guest inquiries and requests promptly and efficiently.
  • Process reservations and payments accurately.
  • Maintain a clean and organized front desk area.
  • Collaborate with other team members to ensure smooth hotel operations.
Qualifications:
  • Previous experience in the hospitality industry is required.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Weekend and holiday availability is essential.
Benefits:
  • Competitive wages based on experience.
  • Discounts at Choice Hotels worldwide.
  • Uniforms provided.
  • Vacation time (after meeting minimum employment requirements).


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