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Guest Services Coordinator

2 months ago

Alpharetta, United States IHG Full time

Position Overview

The Front Desk Agent plays a crucial role in delivering exceptional customer service, ensuring that every guest has a memorable experience. As the first point of contact, you will embody the essence of the hotel brand, creating a welcoming atmosphere for all visitors.

Key Responsibilities

  • Provide outstanding service by greeting guests with a warm welcome and assisting with check-in and check-out procedures.
  • Address guest inquiries and concerns promptly, implementing effective service recovery strategies to guarantee satisfaction.
  • Maintain a thorough understanding of hotel amenities and local attractions to offer insightful recommendations to guests.
  • Foster relationships with guests through attentive service and by actively seeking feedback to enhance their experience.
  • Ensure that special requests from guests, including VIPs and loyalty program members, are met with care and precision.

Business Practices

Adhere to environmentally friendly practices within the workplace, supporting the hotel’s sustainability initiatives. Be prepared to respond to emergencies or crises with established protocols to ensure guest safety.

What We Offer

We value your dedication and hard work with competitive compensation and benefits, including a uniform, generous room discounts, and comprehensive training programs. As part of the IHG family, you will be part of a diverse team that values collaboration, integrity, and respect for all individuals.

We are committed to equal opportunity employment, welcoming applicants from all backgrounds.