Quality Assurance Manager

3 days ago


Oakland, California, United States Lao Family Community Development, Inc. Full time
Job Title: Quality Assurance Manager

Lao Family Community Development, Inc. is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our management team, you will be responsible for ensuring the highest level of quality in our programs and services.

Key Responsibilities:
  • Develop and implement quality plans, policies, and system elements related to CARF accreditation and LFCD's strategic plan.
  • Oversee staff in the execution of assignments, train and mentor staff to improve the quality and quantity of work.
  • Coordinate regular and ongoing audits for all CARF-related activities to ensure compliance with the work plan, internal policies, and/or standard operating procedures.
  • Develop and implement a comprehensive training curriculum that supports the growth and development of staff through education and hands-on training.
  • Develop and implement a comprehensive quality assurance program in the context of both staff development and program participant engagement.
  • Monitor, evaluate, and assess potential threats that could impede the organization's operations programmatically, administratively, and operationally.
  • Facilitate, monitor, and lead departmental committees to achieve LFCD goals and objectives.
  • Lead quality-related performance monitoring, reporting, and improvement efforts across all facets of the organization.
Requirements and Qualifications:
  • Bachelor's Degree in business management, community development, psychology, social work, or other related fields.
  • At least two years of related experience in analytical or quality improvement, administration, general operations, and/or human resources, preferably in the nonprofit sector.
  • Strong project management and detail-oriented skills to develop, implement, and follow a work plan, assess and address risks, and needs.
  • Ability to effectively manage multiple priorities, prioritize projects and meet the demands of a fast-paced and dynamic work environment.
  • Proficient computer skills in Microsoft Office Word, Excel, PowerPoint, database management, and Internet Explorer.
  • Excellent leadership skills, with steadfast resolve and personal integrity.

Lao Family Community Development, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status, or any other characteristic protected by law.



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