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Quality Assurance Lead
2 months ago
Lao Family Community Development, Inc. (LFCD) is a dedicated non-profit organization focused on community advancement, established in the City of Richmond. Over the years, LFCD has broadened its reach, now serving multiple counties with a commitment to delivering programs in numerous languages. Our mission is to support diverse populations, including low-income families, refugees, and individuals with disabilities, through a range of community services.
Position SummaryReporting directly to the CEO and/or Director of Programs, the Quality Assurance Manager plays a pivotal role in ensuring compliance with regulatory standards and maintaining the organization's CARF (Commission on Accreditation of Rehabilitation Facilities) accreditation. This position involves high-level analytical support for strategic initiatives and the development of quality assurance frameworks that align with LFCD's strategic objectives.
Key Responsibilities- Develop and implement quality assurance plans and policies that align with CARF standards and LFCD's mission.
- Supervise and mentor staff to enhance the quality and efficiency of their work.
- Conduct regular audits to ensure compliance with internal policies and CARF requirements.
- Create and manage a comprehensive training curriculum aimed at staff development and participant engagement.
- Establish a feedback mechanism through surveys and assessments to continuously improve program quality.
- Identify and evaluate potential risks that may affect organizational operations and develop a risk management strategy.
- Lead departmental committees to achieve organizational goals and objectives.
- Monitor and report on quality-related performance metrics, providing analysis and recommendations for improvement.
- Collaborate with management to design projects aimed at enhancing key performance indicators.
- Provide operational support to the management team as needed.
- Review and update training materials and participant handbooks to ensure compliance and effectiveness.
- Perform additional duties as required.
- Bachelor's Degree in business management, community development, psychology, social work, or a related field.
- A minimum of two years of experience in quality improvement, administration, or human resources, with supervisory experience preferred.
- Strong project management skills with attention to detail.
- Ability to foster a culture of data-driven improvement and engage staff in quality initiatives.
- Proficient in Microsoft Office Suite and database management.
- Excellent leadership qualities and personal integrity.
- Flexibility to travel as needed and accommodate a varied schedule.
- Valid driver's license and a clean driving record.
- Ability to meet the physical demands of the role, including lifting up to 25 pounds.
Salary is commensurate with experience and education, accompanied by a comprehensive benefits package including health, dental, and retirement plans.
Equal Opportunity StatementLao Family Community Development, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.
