Quality Assurance Lead

1 week ago

Oakland, California, United States Lao Family Community Development, Inc. Full time
Job Overview

Lao Family Community Development, Inc. (LFCD) is a non-profit organization dedicated to community advancement, established in Richmond, California, in 1980. Over the years, LFCD has broadened its reach to include services in Alameda and Sacramento counties, with its headquarters located in Oakland, CA. The organization operates across multiple locations, providing a variety of programs and services in 35 languages, primarily aimed at supporting low-income families, refugees, immigrants, transitional-age youth, seniors, and individuals with disabilities.

Position Summary

Under the guidance of the CEO and/or Director of Programs, the Quality Assurance Manager plays a crucial role in overseeing compliance and auditing processes to uphold LFCD's CARF (Commission on Accreditation of Rehabilitation Facilities) accreditation. This position involves delivering analytical support for strategic initiatives, implementing quality plans, and developing a comprehensive quality assurance program that emphasizes both staff development and participant engagement.

Key Responsibilities
  • Formulate and implement quality plans, policies, and systems aligned with CARF standards and LFCD's mission.
  • Supervise and mentor staff to enhance the quality and efficiency of their work.
  • Conduct regular audits of CARF-related activities to ensure adherence to internal policies and operational procedures.
  • Create and execute a robust training curriculum aimed at fostering staff growth through education and practical training.
  • Develop a comprehensive quality assurance program that integrates feedback mechanisms through surveys and evaluations.
  • Identify and assess potential risks that may affect organizational operations, and maintain a risk management plan with clear procedures.
  • Lead and facilitate departmental committees to drive LFCD's objectives forward.
  • Oversee quality performance monitoring and improvement initiatives across the organization, providing analytical reports on identified deficiencies.
  • Collaborate with management to design projects aimed at enhancing key metrics related to employee development and stakeholder engagement.
  • Support the management team with administrative and operational tasks.
  • Work with the Operations Team to fulfill various administrative and project-related responsibilities.
  • Review and update participant handbooks and training materials to ensure compliance and engagement.
  • Perform additional duties as required.
Qualifications
  • Bachelor's Degree in business management, community development, psychology, social work, or a related field.
  • A minimum of two years of experience in quality improvement, administration, or operations, preferably within the non-profit sector, along with supervisory experience.
  • Strong project management skills with attention to detail to develop and implement work plans effectively.
  • Ability to promote a data-driven culture of quality assurance and improvement across the organization.
  • Capable of managing multiple priorities in a fast-paced environment while adapting to changing demands.
  • Proficient in Microsoft Office Suite and database management.
  • Demonstrated leadership skills with integrity and a commitment to quality.
  • Willingness to travel as needed and maintain a flexible schedule.
  • Valid California Driver's License and clean driving record.
  • Ability to meet the physical demands of the role, including sitting/standing for extended periods and lifting objects up to 25 pounds.
Compensation

Salary is commensurate with experience and education, accompanied by a comprehensive benefits package including health, dental, and retirement plans.

Equal Opportunity Employment

Lao Family Community Development, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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