Quality Assurance Lead

2 weeks ago


Oakland, California, United States Lao Family Community Development, Inc. Full time
Job Overview

Lao Family Community Development, Inc. (LFCD) is a non-profit organization dedicated to community enhancement, established in 1980. With a mission to serve diverse populations, LFCD operates across multiple counties, providing essential services in various languages.

Position Summary: Reporting to the CEO and/or Director of Programs, the Quality Assurance Manager plays a pivotal role in ensuring adherence to auditing standards and regulatory compliance. This position is integral to maintaining LFCD's CARF (Commission on Accreditation of Rehabilitation Facilities) accreditation and involves high-level analytical support for strategic operational initiatives.

Key Responsibilities:

  • Develop and implement quality assurance plans and policies aligned with CARF standards and LFCD's mission.
  • Supervise and mentor staff to enhance the quality and efficiency of their work.
  • Conduct regular audits of CARF-related activities to ensure compliance with established protocols.
  • Create and manage a comprehensive training curriculum aimed at staff development through educational initiatives.
  • Establish a quality assurance program that incorporates feedback mechanisms such as surveys and evaluations.
  • Identify and assess potential risks that may affect organizational operations, and maintain a risk management strategy.
  • Lead departmental committees to fulfill LFCD's objectives and goals.
  • Oversee performance monitoring and reporting efforts, addressing areas needing improvement.
  • Collaborate with management to design projects aimed at enhancing key performance metrics.
  • Provide operational support to the management team.
  • Assist in the review and update of training materials and participant handbooks to ensure compliance.
  • Perform additional duties as required.

Qualifications:

  • Bachelor's Degree in relevant fields such as business management, community development, or social work.
  • Minimum of two years in quality improvement or administrative roles, with supervisory experience preferred.
  • Strong project management skills and attention to detail.
  • Ability to foster a culture of data-driven improvement within the organization.
  • Proficient in managing multiple priorities in a dynamic work environment.
  • Excellent leadership qualities and integrity.
  • Willingness to travel as needed and maintain a flexible schedule.
  • Valid driver's license and clean driving record.

Compensation: Salary commensurate with experience and education, along with a comprehensive benefits package.

Equal Opportunity Employer: LFCD is committed to diversity and inclusion, ensuring equal consideration for all applicants.



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