Account Representative
4 weeks ago
The Account Manager will serve as a key representative of Apotheco Pharmacies, fostering a positive customer experience and driving utilization growth. This role will be responsible for customer relations within the designated Fairfax, VA territory, working closely with the District Manager and pharmacists to develop business plans for maintaining and expanding the current customer base.
Key Responsibilities:
- Plan, strategize, and execute territory objectives to meet sales goals.
- Understand pharmacy programs, operations, and offers to effectively communicate pharmacy benefits and services.
- Stay up-to-date on new initiatives, programs, and pricing changes.
- Ensure field materials are current and accurate.
- Identify marketing needs and proactively bring them to management's attention.
- Lead and execute project goals and timelines for accounts.
- Assist with executing new programs and initiatives at all pharmacies/accounts.
- Operate as the lead point of contact for accounts within the specified geography for all matters related to pharmacy utilization.
- Build daily and weekly schedules to meet with accounts.
- Understand the unique features of each account/practice.
- Act as a consultative business partner, continually identifying opportunities to improve the customer's business through increased utilization of service/programs/solutions.
- Takes lead on operational management of onboarding new accounts.
- Clearly communicate the services our pharmacy locations can offer patients/accounts and uncover how our services match account needs.
- Develop plans alongside account decision makers/providers for improved utilization.
- Collaborate with providers and staff to improve pharmacy communication.
- Proactively anticipate, investigate, and resolve customer issues both in the field and remotely via phone.
Requirements:
- Strong communication and interpersonal skills.
- Ability to develop and build relationships with customers/individuals at all levels of an organization.
- Proficient in Microsoft Office, particularly Word and Excel.
- 2-5 years of relevant field sales experience.
- Experience in Dermatology a plus.
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to stand.
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