Customer Service Representative/Inside Sales Specialist

20 hours ago

Springfield, Virginia, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job Summary

We are seeking a highly skilled Customer Service Representative/Inside Sales Representative to join our team at DAIKIN COMFORT TECHNOLOGIES DIST INC. This role will be responsible for selling our products and services to prospective and established customers, providing exceptional customer service, and collaborating with our Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.

Key Responsibilities
  • Deliver sales results by maintaining accounts through active communication of new product launches, services, supplies, and new products sales and discounts via outbound calls.
  • Provide exceptional customer service via face-to-face, phone calls, and emails, ensuring a smooth and quick sales process.
  • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information being entered to guarantee the correct item(s) are ordered.
  • Recommend alternate products based on cost, availability, or specifications as needed.
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed, coordinating with manufacturing, sales, distribution, and vendors regarding shipments.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Provide accurate information regarding availability of in-stock items.
  • Assist customers with warranties and returns.
  • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies, coordinating problem resolution with appropriate departments.
  • Train new customer service/inside sales representatives.
  • Periodically reach out to customers to determine satisfaction with the organization, products, and services.
  • Maintain records and prepare reports on sales activities.
  • Expand knowledge of HVAC products and keep current with the latest trends within the industry.
  • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
  • Understand and follow work instructions, operating procedures, and company policies.
  • Participate in additional projects/activities to support ongoing business needs.
Requirements
  • 6+ years of progressive sales experience.
  • 5+ years in the HVAC industry.
Competencies
  • Excellent customer service and relationship management skills.
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
  • Good phone etiquette and email etiquette.
  • Ability to deal with high-volume customer traffic.
  • Effective verbal and written communication skills.
  • Effective organizational and time management skills, including ability to prioritize and multi-task.
  • High level of attention to detail and accuracy.
  • Ability to establish positive working relationships with internal and external customers and employees.
  • Ability to use good judgment and strong work ethics and integrity on the job.
  • Ability to understand and follow procedures, work instructions, and company policies.

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