Hotel Operations Supervisor

2 weeks ago


San Antonio, Texas, United States Sonesta International Hotels Full time

Job Overview

The Hotel Operations Supervisor plays a crucial role in ensuring the seamless execution of hotel operations, contributing significantly to the establishment's mission and overall success. This position focuses on achieving performance goals across various departments, including the front desk, dining services, housekeeping, and administrative functions.

Key Responsibilities

- Uphold the commitment to exceptional service in all guest interactions, adhering to established service standards.

- Develop and implement processes to guarantee that the hotel is adequately stocked with guest amenities and that all dining outlets meet guest expectations.

- Ensure the hotel maintains high cleanliness standards and is in excellent condition for guests.

- Oversee training for all staff, ensuring they have the necessary tools and resources to perform their roles effectively.

- Manage front office operations and reservation systems to deliver superior guest services while safeguarding financial transactions and guest information.

- Handle approvals, billing, and collections related to the hotel's accounts receivables.

- Prepare monthly reports for financial analysis and assist in the preparation of hotel financial statements.

- Supervise housekeeping and laundry operations to ensure compliance with quality standards.

- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.

- Oversee daily food and beverage operations, ensuring quality standards and guest satisfaction are consistently achieved.

- Monitor inventory levels and manage timely replenishment of supplies.

- Implement effective expense management processes and collaborate with management to identify budget variances.

- Ensure proper inventory management and minimize waste in food and beverage operations.

- Manage human resources processes within the departments, including recruitment, onboarding, training, and performance management.

- Oversee the maintenance and proper use of information technology resources across departments.

- Establish purchasing protocols to optimize supply management and analyze spending for efficiency improvements.

- Develop service recovery strategies to enhance guest satisfaction and address complaints professionally.

- Foster teamwork and quality service through effective communication and coordination with other departments.

- Represent management at events and functions to promote additional sales opportunities.

- Ensure compliance with all relevant health, safety, and alcohol service regulations.

Qualifications

- A Bachelor’s degree in Hotel Management, Business Administration, or a related field is preferred.

- A minimum of two years of supervisory experience in a hospitality setting is preferred.

- Strong communication skills in English; proficiency in additional languages is advantageous.

- Proficient in basic mathematics, budgeting, and financial analysis.

- Excellent organizational, problem-solving, and motivational skills.

- Familiarity with Microsoft Office and property management systems is preferred.

- A valid driver's license is required.

Compensation and Benefits

Sonesta International Hotels offers a competitive salary range and a comprehensive benefits package, including:

- Medical, Dental, and Vision Insurance

- Health Savings Account with Company Match

- 401(k) Retirement Plan with Company Match

- Paid Vacation and Sick Days

- Employee Discounts on Hotel Stays

- Educational Assistance Programs

- Paid Parental Leave

- Company-Paid Life and Disability Insurance

- Various Employee Perks and Discounts

We encourage interested candidates to submit a complete application along with their resume for consideration.



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