Customer Service Director

15 hours ago


Denver, Colorado, United States TEKsystems Full time
{"title": "Customer Service Manager", "description": "

We are seeking a highly skilled Customer Service Manager to join our team at TEKsystems. As a key member of our organization, you will be responsible for leading our customer service department and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Manage a team of customer service representatives to ensure that they have the necessary skills and knowledge to provide excellent service
  • Collaborate with cross-functional teams to resolve customer issues and improve processes
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and maintain relationships with key customers and stakeholders

Requirements:

  • Minimum of 2 years of experience in a customer service leadership role
  • Proven track record of improving customer satisfaction and loyalty
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Experience working with medical devices and FDA regulations is a plus

About TEKsystems:

We are a leading provider of technology services and solutions, and we are committed to helping our clients achieve their goals. We are an equal opportunity employer and welcome applications from diverse candidates.

", "lang_code": "en-US"}

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