Customer Service Director
15 hours ago
We are seeking a highly skilled Customer Service Manager to join our team at TEKsystems. As a key member of our organization, you will be responsible for leading our customer service department and ensuring that our customers receive exceptional service.
Key Responsibilities:
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Manage a team of customer service representatives to ensure that they have the necessary skills and knowledge to provide excellent service
- Collaborate with cross-functional teams to resolve customer issues and improve processes
- Monitor and analyze customer feedback to identify areas for improvement
- Develop and maintain relationships with key customers and stakeholders
Requirements:
- Minimum of 2 years of experience in a customer service leadership role
- Proven track record of improving customer satisfaction and loyalty
- Strong leadership and communication skills
- Ability to analyze data and make informed decisions
- Experience working with medical devices and FDA regulations is a plus
About TEKsystems:
We are a leading provider of technology services and solutions, and we are committed to helping our clients achieve their goals. We are an equal opportunity employer and welcome applications from diverse candidates.
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