Customer Service Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Customer Account Specialist to join our team at Saint-Gobain. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring timely and accurate order processing, and maintaining strong relationships with our clients.
Key Responsibilities- Manage order entry and execution in a timely and accurate manner, ensuring seamless communication with customers and internal stakeholders.
- Assist customers with project material forecasting and estimating, providing expert guidance on project start dates and estimated quantities.
- Collaborate with customers to confirm project material estimates, utilizing data from Project Engagement Reports, Project Managers, Licensees, and Job Logs.
- Coordinate delivery scheduling, project sequencing, and licensee confirmation to determine order splits, dates, and access to site.
- Provide delivery confirmation, track orders, and communicate status with customers, ensuring transparency and accountability.
- Develop and maintain strong knowledge of Ductilcrete systems and product lines to effectively communicate with customers and internal stakeholders.
- Support new vendor/customer setup, invoice approval, and forecasting monthly revenue by identifying new projects and their respective start dates.
- Forecast material and vendor needs based on current and future projects, utilizing supply/demand analysis.
- Support auditor requests regarding order processing and monitor/update current forecasts and budgets.
- High School Diploma or accredited GED.
- Able to travel 5-10%.
- 2 years of experience in Customer Service in the Manufacturing Industry.
- 2 years of experience in Order Management and Logistics.
- 2 years of experience in SAP or QAD.
Saint-Gobain is a leading global designer and manufacturer of high-quality concrete admixtures, driven by a strong commitment to research and innovation. Our team is dedicated to delivering exceptional value and support to our clients, including assistance with client inventory control and prompt product deliveries.
Benefits- Medical, Prescription Drug, Vision, and Dental Insurance.
- Healthcare Saving Account and Flexible Spending Account options.
- LiveWell Wellness Program.
- Employee Assistance Program (EAP).
- Paid Time Off and Paid Parental Leave.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan.
- Company-provided Life Insurance, AD&D, Short-Term Disability.
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance.
We are committed to creating a positive and inclusive work environment that fosters growth and development. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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